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Bringing transparency in responses - What’s happening under the hood? Product Design • Interaction Design



problem statementWith the increasing security concerns accompanying the advent of AI, especially in the B2B industry, it has become more crucial than ever to maintain transparency about what is happening under the hood. How might we effectively communicate to the user how their questions are understood and how responses are generated?





What do we need to communicate to the user in order to show what’s happening under the hood?




section 1How did we understand your question?
talks about the capabilities of the agent used to trigger a response



section 2Agent Name & Description
talks about the capabilities of the agent used to trigger a response



section 3Entities
captures all the information with respect to measures, attributes & business objects considered for the response




Focused case studies from Crux Copilot








human-computer interactionIntroducing Assistance in a Conversational Experience
generative aiCrux Copilot Introduction
error handlingDesigning to Seamlessly Guide Users Through Technical Hiccups









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